Building a New Workforce

Employment Services

 

The THA Workforce Plan (paraphrased):

There is an untapped and unused workforce that must be made available, and attractive to venues for employment – the industry needs to be demystified, and the industry needs to accept a new employment dynamic using employment type agencies. 

THA is engaging with employment providers (JobActive, Not for Profits, Disability, Migrant Education, PaTH providers etc), and with the Tasmanian Department of State Growth and the Commonwealth Department of Employment to provide more options in employment.

Evidence Based Development

Great Customer Experience Program – employee sources

Venues participating in the Great Customer Experience Program (GCE) have provided Diagnostic information that proves the poor engagement between Employment Agencies and the Industry.

Agencies includes professional bodies as well as Government employment Agencies.  Of major interest is the 1st choice of venues rates Agencies at only a 2.5% usage – an absurd figure given the number of clients available.

 

1st Choice

2nd Choice

3rd Choice

All Choices

Agency

3

2.50%

8

10.26%

3

10.34%

14

6.17%

Council

6

5.00%

6

2.64%

Facebook

1

0.83%

4

5.13%

4

13.79%

9

3.96%

Group Systems

1

0.83%

1

0.44%

Gumtree

10

8.33%

20

25.64%

1

3.45%

31

13.66%

Internal

1

1.28%

1

0.44%

Job Boards

3

10.34%

3

1.32%

Labour Hire

1

0.83%

1

0.44%

Migration

1

3.45%

1

0.44%

Networks

7

8.97%

3

10.34%

10

4.41%

Newspapers

8

6.67%

5

6.41%

2

6.90%

15

6.61%

Notices

1

0.83%

5

6.41%

1

3.45%

7

3.08%

Outsourced

1

0.83%

1

0.44%

Private Schools

2

6.90%

2

0.88%

Radio

1

1.28%

1

0.44%

Seek

12

10.00%

9

11.54%

1

3.45%

22

9.69%

State Schools

1

3.45%

1

0.44%

TasTAFE

2

1.67%

2

2.56%

4

1.76%

Walk Ins

8

6.67%

4

5.13%

5

17.24%

17

7.49%

Word of Mouth

66

55.00%

12

15.38%

2

6.90%

80

35.24%

120

78

29

227

Engagement and Outcomes

Employment Sources - Engagement

Implementation of any program needs to have engagement on 4 sides

  • Government for funding and direction;
  • THA (representing Industry) for Program Development, Co-ordination and Employment Outcomes;
  • Employment Agencies for Client engagement and Employment Outcomes; and
  • A preferred Training Organisation for presentation and training.

Employment Agency information has been sourced from the Department of Employment and other sources. 

Outcome - Engagement and Participation

 

Client Engagement

There is an expectation of running Hospitality Awareness sessions.  Client groupings and focus areas will be developed as need demands.

There will be a regional focus and each session will have employer attendance to start the employment cycle.  Employers will talk of their requirements and socialize with participants, employment outcomes are expected.

Outcome - Exposure to Industry Operators and Job Trials

 

Awareness and Training

The clients will attend sessions where we will engage them with Presenters who will promote the industry and all its concepts, careers and options – Presenters will be experienced in industry.

Presenters will engage and bring out interest in participants and adaptable to a number of specific client needs

Video presentations and interactive discussion will be used to make sure clients are engaged and understanding.  Real life experiences from Industry Ambassadors, presenters and other engaged persons will support messaging.

Participants will tour a Hospitality venue of significant size and engage with employees and management.

Outcome 1 - Participants who see it through get exposure to Industry Operators and a THA badged certificate.  THA will market this to industry as a good thing to have – shows initiative and commitment, and a better knowledge of industry requirements

Outcome 2 - The major outcome we are looking for is further training.  When participants finish the awareness sessions we want to see them volunteering for further training – we will work that out and provide as Skill Sets training – 3 or 4 Units of Competency.  The certificate that will come from completion of this will be THA badged and THA will direct market these clients to industry.

 

Success

Success is an increasing percentage of participants moving on to the training component and being placed.

This Program develops engagement, and becomes an ongoing program, to use in the Education Sector.

 

Benefits

There are many benefits from this Program:

  • THA meets its Workforce Planning outcomes – Tas Government MoU outcome
  • Employment Provider Agencies get people into work – Commonwealth Government Outcome
  • Hospitality Industry gets a reinvigorated employment stream – Industry and Brand Tasmania Outcome
  • Government Ministers and backbenchers – Political Outcome as public knowledge of Program outcomes is marketed.