Millions of customers and travellers leave and view reviews online every year. Surveys have shown that over 90% of online users view online reviews and the impacts are huge. Most readers will have a clear opinion after only reading a few reviews. Users also read responses to reviews from restaurants, hotels and companies to see how problems are solved and to learn the company's attitude. Negative reviewers are almost certain to return to your company if you are able to solve their problem smoothly and quickly.
See this week's video in the interview series with Ritsa from Elaia Cafe Restaurant, on what the most rewarding part of owning a cafe restaurant is.
The stars of Australia’s booming hospitality and accommodation industry were honoured in a glittering national function on the Gold Coast last night.
Nearly 500 VIPs and industry guests gathered for the Australian Hotels Association National Awards for Excellence dinner, held at the RACV Royal Pines Resort.
For the third video in our interview series we have Sarah from Novaro's Restaurant on her business's relationship with the THA, and what we can do for you!
For the 450 hospitality businesses in Tasmania we represent, we lobby on their behalf, we provide daily assistance to their business through free advice on issues such as Industrial Relations and human resources, we provide advice and assistance on regulatory issues of concern and generally provide a one stop shop for them to come to for any assistance they require.
Last Friday, 17 teams competed for children in need at the THAT Foundation Charity Golf Day! From both locally and interstate, participants came to play at the picturesque Tasmania Golf Club course, and although it was a particularly blustery day, golfers were not deterred from bringing their A-game and playing for charity.