Robbie Marino & Harbour Lights Cafe

Robbie Marino & Harbour Lights Cafe

In today’s economic climate, stories of hospitality businesses successfully operating for 20 years are few and far between. But that’s exactly the milestone that Robbie Marino from the Harbour Lights Café on Hobart’s Waterfront will achieve next month.

Robbie took ownership of Harbour Lights in 1997 and in that me has used his extensive experience in hospitality to continue to evolve it into the award winning business it is today. Housed in a heritage building that dates back to the late 1800s, Harbour Lights today exudes charm and honesty and strives to deliver on its promise of an experience to be savoured.

Responding to Negative Reviews Online

Responding to Negative Reviews Online

Millions of customers and travellers leave and view reviews online every year. Surveys have shown that over 90% of online users view online reviews and the impacts are huge. Most readers will have a clear opinion after only reading a few reviews. Users also read responses to reviews from restaurants, hotels and companies to see how problems are solved and to learn the company's attitude. Negative reviewers are almost certain to return to your company if you are able to solve their problem smoothly and quickly.

Who is the THA?

Who is the THA?

For the 450 hospitality businesses in Tasmania we represent, we lobby on their behalf, we provide daily assistance to their business through free advice on issues such as Industrial Relations and human resources, we provide advice and assistance on regulatory issues of concern and generally provide a one stop shop for them to come to for any assistance they require.

THAT Foundation Charity Golf Day 2017

THAT Foundation Charity Golf Day 2017

Last Friday, 17 teams competed for children in need at the THAT Foundation Charity Golf Day! From both locally and interstate, participants came to play at the picturesque Tasmania Golf Club course, and although it was a particularly blustery day, golfers were not deterred from bringing their A-game and playing for charity.